Customer Service Commitment

The Customer Service Commitment Profile is designed to help individuals understand how much “service excellence” is offered to the customer. The profile gathers information from the individual at two levels:

  1. The individual’s personal views about commitment to customer service, and

  2. How he/she sees their organization’s efforts to offer service excellence to customers in general.

Because customer service excellence is a large and broad ranging area, this instrument breaks the subject down into six sub-categories, with scores in each area. The Customer Commitment sub-categories are:

  • Service leadership, vision and commitment
  • Feedback and the voice of the customer
  • Service standards
  • Empowerment for service
  • Customer serving processes and systems
  • Rewards and recognition for service excellence
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